Magnacoustics Inc™ © 2012 1-800-637-2282 REV-S 5 |
Troubleshooting Guide - continued
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Symptom: Can’t Hear from Technologists Speakers
Diagnostic Observation 1: No sound to Technologist Speakers.
Cause / Corrective Action 1: Check the display on the keypad; make sure Tech mute is "Off" If this does
not correct the issue check the speaker connection, be sure speaker wires are connected to properly (Step
“4 “& “5” in the Installation and Connections instructions). If this does not work please contact
Magnacoustics Customer Support.
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Symptom: Patient Can’t Hear Technologists Speak from Scanner Mic
Diagnostic Observation 1: Check Microphone Volume
Cause / Corrective Action 1: AVC volume level is displayed on the keypad, to raise or lower volume
level, depress the AVC VOL+ or AVC VOL- keys on the keypad. If this does not correct the issue please
contact Magnacoustics Customer Support.
Diagnostic Observation 2: Check communication from keyboard to Genesis system
Cause / Corrective Action 2: When depressing the keyboard mic, check that AVC is flashing under the
mode on the Technologist control unit, if it is not flashing AVC while depressing the keyboard mic. If it is
not flashing please contact Magnacoustics Customer Support.
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Symptom: Technologist Control Unit not working properly
Diagnostic Observation 1: Inspect for traumatized buttons or white tubing.
Cause / Corrective Action 1: Contact Magnacoustics Customer Support for replacements.
Diagnostic Observation 2: Buttons and white tubing looks ok.
Cause / Corrective Action 2: Check to be sure the patient override is off (If vol, sel or vol/sel is located on
in the “PAT OVR” box (page 12), this means the patient is being locked out from controlling the volume
and selection. Toggle the Red PAT OVERRIDE button until “PAT OVR” box indicates OFF.
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Symptom: Patient Volume Controls not working properly
Diagnostic Observation: Tech unit does not respond to any commands
Cause / Corrective Action: Re-boot system, by turning rocker switch “J12” off for 10 seconds then back
on. If this does not correct the issue please contact Magnacoustics Customer Support.
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Symptom: CD not working properly
Corrective Action: Refer to CD USE NOTE under Preventative Maintenance on page 3. If this does not
correct the issue please contact Magnacoustics Customer Support.
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Magnacoustics Customer Support can be reached
or 1-800-637-2282
(17 paginas)
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